Responsible Gaming - Coolzino Casino

Gambling should be entertainment, not a source of financial or personal problems. Coolzino Casino is committed to promoting responsible gaming and providing the tools necessary to maintain control over your gaming activity.

This page provides information about gambling risks, signs of problem gambling, available self-control tools, and professional help resources. If you or someone you know is struggling with gambling, help is available.

Understanding Gambling Risks

Gambling involves real risks that every player should understand before starting to play.

Gambling as Paid Entertainment

Casino games are designed with a mathematical house edge. This means in the long run, the casino always wins. Some players win, others lose, but statistically the majority of players lose money over time. Consider money spent on gambling as the cost of entertainment, similar to a movie ticket or restaurant meal.

Main Risks

Financial loss: You can lose all the money you deposit
Addiction: Gambling can create psychological and behavioral dependency
Emotional impact: Stress, anxiety, depression linked to losses
Relationship consequences: Family and social tensions
Work problems: Distraction, absenteeism, loss of productivity

The "Recovery" Myth

One of the most dangerous thoughts is believing you can recover losses by continuing to play. This mentality, known as "chasing losses," almost always leads to greater losses. Each gaming session is independent - past losses don't increase future winning chances.

Recognizing Problem Gambling

Problem gambling develops gradually. Recognizing early signs can prevent serious consequences.

Warning Signs

Ask yourself honestly if any of these behaviors apply to you:

Gambling with money you can't afford to lose
Lying to family or friends about time or money spent gambling
Repeatedly trying to quit or reduce gambling without success
Gambling interfering with work, study, or family responsibilities
Borrowing money or selling possessions to finance gambling
Gambling to escape problems or negative emotions
Needing to gamble with increasing amounts to get the same excitement
Becoming irritable or restless when trying to reduce gambling
Continuing to play after losing in an attempt to recover (chasing)
Neglecting important relationships because of gambling

Self-Assessment Test

Answer yes or no to the following questions:

Have you ever gambled more than you initially planned?
Have you ever neglected work or school duties to gamble?
Has gambling ever caused problems in your family?
Have you ever lied about the amount of money lost gambling?
Have you ever gambled to pay debts or solve financial problems?
Have you ever felt guilt after gambling?
Have you ever borrowed money to gamble?

If you answered yes to 3 or more questions, you may have a gambling problem. We encourage you to seek professional help using the resources provided on this page.

Self-Control Tools

Coolzino offers several tools to help you maintain control over your gaming.

Deposit Limits

Set a maximum amount you can deposit in a specific period:

Daily: Maximum amount depositable in 24 hours
Weekly: Limit for 7 consecutive days
Monthly: 30-day ceiling

How to set: Account → Responsible Gaming → Deposit Limits
Activation: Immediate
Decrease: Effective instantly
Increase: 24-hour waiting period (protection against impulsive decisions)

Loss Limits

Establish the maximum amount you're willing to lose in a specific period. Once the limit is reached, you can't play anymore until the period ends.

How to set: Account → Responsible Gaming → Loss Limits
Calculation: Total deposits minus total withdrawals in the period

Session Time Limits

Set the maximum duration of a single gaming session. You'll receive warnings when approaching the limit and will be automatically logged out when reached.

Options: From 30 minutes to 8 hours
Reminders: Notifications at 80% and 90% of time

Reality Check

Receive periodic reminders showing how long you've been playing and the amount won/lost in the current session.

Configurable frequency: Every 15, 30, 60, or 120 minutes
Options at notification: Continue playing or Log out

Cool-Off Period

Take a temporary break from gaming if you feel losing control.

24 hours: Complete one-day block
48 hours: Two-day break
7 days: One-week interruption
30 days: One month without gaming access

During the cool-off period, you cannot access your account. The period cannot be cancelled once activated.

Self-Exclusion

Self-exclusion is the most serious measure. It completely closes your access to Coolzino for a minimum period.

Available Periods

6 months: Minimum self-exclusion period
1 year
2 years
5 years
Permanent: Definitive exclusion with no reopening possibility

What Happens During Self-Exclusion

Account immediately deactivated
You cannot access the site with your credentials
You won't receive marketing communications
Any remaining funds are available for withdrawal
Attempts to create new accounts are blocked
Period cannot be cancelled early

How to Activate Self-Exclusion

Method 1: Account → Responsible Gaming → Self-Exclusion
Method 2: Contact [email protected] with subject "Self-Exclusion Request"
Method 3: 24/7 live chat

End of Period

The account remains closed automatically even after the period expires. To reopen it, you must contact support and explicitly confirm your decision. We'll ask you to confirm you have control of your gaming before reactivating the account.

Tips for Safe Gaming

Following these guidelines can help you keep gaming as a recreational activity.

Before You Start

Set a budget you can afford to lose completely
Decide in advance how much time you'll dedicate to gaming
Never play with money meant for bills, rent, or other necessities
Consider deposited money as spent, not as an investment

During Gaming

Strictly respect preset budget and time limits
Take regular breaks - stand up, walk, look away from the screen
Don't play under the influence of alcohol or drugs
Don't play when emotionally upset, angry, or depressed
Don't try to recover losses by increasing bets
Celebrate wins by withdrawing at least a portion

After Gaming

Honestly evaluate how you feel about the session
If you lost more than planned, consider stricter limits
Don't return immediately to play after a significant loss
Balance gaming with other activities and hobbies

Signals to Stop

Stop immediately if:

You've reached your loss limit
You've spent the time you set
You're thinking "one more spin" repeatedly
You feel frustration, anger, or desperation
You're considering depositing money you can't afford to lose

Protection of Minors

Gambling is strictly prohibited for anyone under 18. Parents and guardians have the responsibility to protect minors from online gambling access.

Parental Control Software

We recommend installing parental control software on devices accessible to minors:

GamBlock: www.gamblock.com - Blocks access to all gambling sites
Net Nanny: www.netnanny.com - Comprehensive parental control with customizable filters
Qustodio: www.qustodio.com - Online activity monitoring and blocking
Native controls: Windows Family Safety, macOS Parental Controls, iOS Screen Time

Advice for Parents

Never share your login credentials with minors
Always log out from gaming sites after use
Monitor browsing history and online activity
Talk openly about gambling risks with your children
Report immediately if you discover a minor gambling online

If You Discover a Minor on Coolzino

Contact immediately: [email protected]

Help Resources and Support

If you believe you have a gambling problem, seek professional help. Support is available free and confidentially.

International Organizations

Gamblers Anonymous

Website: www.gamblersanonymous.org
Info: Global support group network

GamCare (UK)

Helpline: 0808 8020 133 (free from UK)
Website: www.gamcare.org.uk
Live Chat: Available on site

BeGambleAware

Helpline: 0808 8020 133
Website: www.begambleaware.org
Services: Information, support, treatment

Gambling Therapy

Website: www.gamblingtherapy.org
Services: Free online support in many languages
Live Chat: Available 24/7

National Council on Problem Gambling (USA)

Helpline: 1-800-522-4700
Website: www.ncpgambling.org
Services: 24/7 confidential support

Our Commitment

Coolzino Casino is committed to providing a safe and responsible gaming environment.

What We Do

Staff training: All personnel trained to recognize problem gambling signs
Behavior monitoring: Automated systems detect at-risk patterns
Proactive intervention: We contact players showing concerning signs
Accessible tools: Limits and self-exclusion easily accessible
Visible resources: Links to help organizations on every page
Responsible marketing: No advertising targeting minors or vulnerable people
Collaboration: Partnerships with responsible gaming organizations

Your Role

Ultimate responsibility is yours. Use the tools we provide, respect your limits, and seek help if necessary. Gaming should be fun - if it's not anymore, it's time to stop.

Contact for Support

For questions about responsible gaming or assistance setting limits or self-exclusion:

Email: [email protected]
Live Chat: Available 24/7 - ask to speak with the Responsible Gaming team
Phone: Contact support via chat to request a callback

All responsible gaming communications are handled with maximum confidentiality and priority.